Cameo Global to Provide Large Insurance Company With Voice & Contact Center Managed Services

PLEASANTON, CALIFORNIA FEBRUARY 09, 2016 - Cameo Global, a collaboration solutions provider, has signed a long-term contract agreement with one of the largest insurance companies in the U.S. to provide voice and contact center managed services for their global workforce. By leveraging Cameo Global’s Network Operations Centers located in the US, Europe, and India, the insurance company’s 800+ agents will have a team of global experts from Cameo monitoring their system around the clock, ensuring customer interactions are handled reliably and efficiently.

Cameo was chosen for this services offering because of their extensive expertise and reputation for building and maintaining Cisco’s Collaboration platform, with specific global capabilities in Cisco’s Unified Contact Center Enterprise (UCCE). With Cisco certification as an ATP UCCE partner as well as a Master Cloud and Managed Services partner, Cameo is uniquely qualified to assist clients in delivering best-in-class customer experience.

As part of Cameo’s value to the insurance company’s overall customer satisfaction metrics, Cameo will not just maintain their existing system, but will work closely with their business units to bring additional productivity enhancements to their customers. Tim Brannock, Cameo Global’s Chief Marketing Officer said, “We pride ourselves on aligning our technology expertise with a customer’s business strategy. The customer journey today relies on many levels of omni-channel communication; consequently it is critical that a company integrates their client’s phone calls, emails, and web chats. The days of separated customer interactions are over, you cannot compete without analytics and context aware services.”