Managed Contact Center Services

Why leverage Cameo Global managed services?

Managed Contact Center Services

- Limited IT resources
- Increase reliability and stability of voice and contact center
- 24/7 support and proactive management

Make the most of the Cameo Global Support Center (CSC) for true 24/7 managed services which brings true value to your business by partnering with us to assist with the overall management of your technology. Cameo Global offers a wide range of managed services offerings including:

Gold & Silver
- 24x7 Proactive Managed Services (CSC)
- On-Site Monitoring, SLA based tech support

Bronze
- Monday-Friday, 8:00 AM-8:00 PM Support
- Level 2 support

Help Desk
- 24x7 Reactive Management (CSC)
- SLA options, limited tickets and cases per month

Cameo Global's expert engineering teams bring true monitoring and management optimization to your business; allowing you to focus on your core customer requirements. Ultimately, we become an extension of your IT organization by enabling your technology and driving cost and productivity improvements.

Cameo Support ​Center Service Contracts

Service Delivery Gold Silver Bronze
Online client portal
Remediation during Support Hours Optional
Prepaid Block of Time Optional
Service Level Agreement during Support Hours
7x24x365 Device Polling
7x24x365 Event Detection
7x24x365 Notification
Level 1 - First Call UC Help Desk Optional Optional
Remediation - 7x24x365 w/SLA
Performance Monitoring
Backup Monitoring
Executive Summary Report (per year) 4 2
Monthly Case Management Report
Problem & Event Analysis
Monthly Case Management Review
Quarterly Software Review and Recommendations
Quarterly Remote Patch Management
Quarterly Restore and Validation of Backups
Recovery / Rebuild of server in case of disaster
Moves, Adds, Changes, Deletions (MACD) Optional Optional
Support Hours 7x24x365 7x24x365 M-F 7a-7p ET
Technology Planning and Review Sessions (per year) 4 2 1

Cameo Global Support Center – Day 2 Help Desk

The Cameo Global Day 2 Help Desk is targeted support desk service offering for clients who have a desire to combine their internal IT support team with the ability to access Cameo Global's renowned expertise in Cisco voice and contact center. This competitively priced tiered services offering targets clients who do not require monitoring services but need a full service support contract and the personal touch our team can provide.

Service Highlights
- Annual contract ensures quick support and resolution services
- Access to Cameo Support Portal for online ticketing
- 8-5 M-F or 24/7/7 options available
- Technical support to resolve support issues/problems during the specified timeframe, and within the specified response time of the SLAs

Solutions Supported
- Cisco Unified Communication Manager
- Cisco UCCX
- Cisco UCCE

Cameo Global also provides the full lifecycle of professional services in addition to a full range of capabilities.

Click to download more information about Managed Services.
Contact Cameo Global to learn more about our services.

Interested in Managed Contact Center Services?

Do you want to know more about our Managed Contact Center Services solutions? Then please don't hesitate to contact us with our online contactform or email us through emea-sales@cameoglobal.com. Or call one of our country offices.

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